your satisfaction with snatchbrow's beauty solutions is our priority. if you're not completely in love with your purchase, we're here to help.

7-day return window

you have 7 days from receiving your snatchbrow product to decide if it meets your expectations.

condition for return

products must be returned unused, in their original state, and with all packaging intact. due to the nature of our products, we cannot accept returns on items that have been worn or altered.

initiating a return

contact our customer service team to start your return process. they will provide a return authorization and detailed instructions.

processing refunds

upon receiving your return, we will inspect the item(s) and process your refund if the return meets our policy criteria. the refund will be issued to your original payment method.

exchange option

if you prefer an exchange, please return the original item and place a new order for the product that better suits your needs.

shipping costs

customers are responsible for return shipping costs. original shipping fees are non-refundable.

product-specific return information

some snatchbrow products, due to their personal and hygienic nature, may have specific return restrictions. please check the product details for any specific return information.

we appreciate your understanding and value your trust in snatchbrow. our customer service team is always available to answer any questions or provide assistance with your return.